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Frequently asked questions

Are Reservations Required?


We ask our guests to make a reservation online - even if you do it at the last minute. If you want to climb on a specific day or time, we recommend making a reservation in advance. We fill up quickly and there is not always room for last minute reservations. Best of all, you save $5 by booking online compared to doing it in person!




What If I Don’t Show up at My Reserved Time?


We cannot guarantee that you will be able to climb if you do not arrive on time. Each time slot has limited availability. There are no refunds, credits, or extensions given to those that do not show up for their reservation withough having contacted us.




How Should I Dress?


Close-toed shoes are required! No exceptions. Wear fitted clothing that will not hang loose and get tangled in cables and rope. Remove any loose jewelry. Long hair should be tied back.




What are the Age, Height, or Weight Restrictions?


Kids between the ages of 7-13 require supervision from the ground, or to be accompanied by an adult on some of the aerial trails and ziplines. Refer to our Park Rules page for details. Children ages 3-6 may climb at the Lil’ Rascals Adventure Park and must be accompanied by a guardian. There are no height restrictions. There is an individual weight limit of 265 lbs for each participant




Is a Ticket Required to Watch?


Friends and family can watch for free!




What Amenities Are Available? Are There Picnic Tables?


There are several picnic areas around the park available for reservation. Picnic table reservations can be added at the time of your online ticket reservation. There are walking paths for observing climbers and benches along the way. Fire pit area & Gift Shop.




Is Food Service Available?


The North Shore Adventure Park does not offer food service. But you may pack a picnic, or order take out from a local restaurant and enjoy it at the park. Please take away anything you bring, including trash.




Does the North Shore Adventure Park Host Groups?


We love groups! Groups of 15 or more are encouraged to contact us in advance for special packages. For more information, see our Groups Page!




What Equipment is Provided?


A harness, smart safety clips, trolley and gloves are provided with your admission ticket. You may also purchase gloves at the time of your ticket reservation or at our retail store at the park. See more detail about gloves in the next question.




Do I need Gloves?


Gloves are essential to protect your hands on the course so they don’t get cut or chapped. You will be gripping heavy rope and cable on the obstacles. Gloves can be purchased online at the time of your ticket purchase. They are also available for purchase at the park. We also offer gloves that can be borrowed, they are sanitized after each use. There is also the option to purchase gloves at the time that you make your online reservation. We have three varieities available for $7. They are also available for purchase at our park retail store. If you bring your own gloves, we suggest tight-fitting gloves that allow your fingers the dexterity to clip/unclip your carabiner and to tightly grip rope and cable. Typical options may include close-fitting athletic gloves or yard gloves.




Do I Have to Be Really Fit?


Most people who are in good health and able-bodied will be able to complete some, if not all, of the trails. We always suggest starting on an easier course and work your way up. Proceed at a pace that is comfortable for you. This is a great time to challenge and surprise yourself. You can do more than you think!




Are High Ropes Courses and Ziplines Safe?


Keeping all of our guests safe is our primary responsibility and something we take very seriously. Participants must follow the safety rules at all times. Prior to climbing, each participant must watch an instructional video and will be fitted with a harness. Park monitors are always on the ground to offer coaching or instructions. The Adventure Park employs an “always locked on” climbing system, which utilizes interlocking carabiners (safety clips). This innovative safety system keeps climbers locked into the cable system while they are on the high ropes courses and ziplines. All participants must sign a liability waiver each time they visit the park. An electronic waiver will be included with your online purchase confirmation.




What Is Your Covid-19 Policy?


  • We are following CEC guidelines that say masks are required when you are registering or shopping inside. We try to offer outdoor options for both but these may not always be available. Please bring a mask in case you need it.
  • Hand sanitizer stations are availble
  • Gear and gloves are cleaned after use
  • Private picnic areas are availalbe. We recommend adding this to your reservation at the time of booking.
See our Covid-19 page for more details.




Is the North Shore Adventure Park Certified?


The North Shore Adventure Park is built to the standards of the Association for Challenge Course Technology (ACCT). Their specifications are among the most stringent ropes course safety standards in the world. The park was built by Outdoor Venture Group, LLC., one of the best-known designers and builders in North America. It is operated by the North Shore Adventure Park, which is based in Silver Bay and Duluth. The park is inspected every year by a third-party certified by the ACCT, an international trade association dedicated to safety, standards, credentialing, and the advancement of the Adventure Park industry.




Can a 6-Year-Old Climb on the Big Course?


Children 6 and younger must start on the Li’l Rascals course and practice their skills with supervision by a parent. If the parent feels the child can handle the yellow course (the easiest course on the "big course"), she or he should ask a staff member to watch the child navigate the Lil' Rascals course first before moving to the Yellow. This ‘graduation’ to the yellow course is based on staff review and whether or not the child can physically reach the needed elements. Parent supervision is required at all times on all courses.




Can You Do the Zip Line Only?


No, the ziplines are part of the high ropes courses. However, our 400-foot dual racing ziplines are along one of the easy courses. This course can be done as many times as a guest desires within their 2.5-hour climb time.




What If There Is Inclement Weather?


The Adventure Park is open rain, shine, or cold! However, the park will temporarily close during thunderstorms or high winds. In the event that your climb is interrupted, or you didn't get to climb due to weather, you will receive a return voucher. Vouchers never expire and are transferrable to friends and family.




Which courses can kids ages 7 - 13 go on by themselves?


Our age guidelines specify that kids between 7 - 13 may be solo on some courses, but must be accompanied by an adult on others. This chart outlines which courses children under 14 may can climb by themselves.




What conditions restrict someone from climbing?


The following individuals are restricted from participation: •Those under the influence of alcohol or any other drugs. • Pregnant women beyond the first trimester. • Individuals with pre-existing medical conditions which may be aggravated by participation (recent surgery, chronic back issues, etc.). • Individuals who demonstrate aggressive or improper behavior. •Individuals who suffer from severe anxiety disorders, seizures or regular fainting spells




May I bring my dog?


We welcome well behaved dogs at the park. They must be leashed and supervised at all times. We do not allow dogs in the Lil' Rascals Playground. Please do not leave your dog inside a car--whether running or not. Pick up after your dog and dispose properly of waste. The multi-use rec trail that runs through the park is available for walking too.




What’s the difference between a gift card and a voucher?


Gift Cards Gift cards are the same as a cash-value credit to Adventure Park. Purchase in denominations of $100, $50, $20. You will receive a Gift Card Code, which can be sent to you, or directly to the recipient. They can redeem any amount of the gift certificate using the code, towards any purchase online or on site at the Adventure Park. They never expire and are transferable. Purchase Gift Cards here. Full Price Vouchers Vouchers are valid for individual products. These are valid towards products, not dollar amounts. So if you have a voucher for an Adult Ticket, and redeem it next year after the price goes up, you don’t have to pay the price difference because it’s valid for the product, not the dollar amount. They never expire and are transferable. Purchase Full Price Vouchers here Holiday Gift Voucher Packs Holiday Gift Voucher Packs are a special promotional product. They are discounted and must be redeemed during the specified period before they are forfeited. Holiday Gift Vouchers purchased in 2021 are valid only for the 2022 season. The vouchers will expire and be forfeited if they are not redeemed during the promotional period.




How to redeem an Endeavor Pass coupon


Purchase your tickets to the Adventure Park online at the normal price. When you arrive, show us your coupon book. We will stamp it and offer a $5 refund. There is a limit of 2 discounts per stamp.




Military Discount


Members of the military can receive $5 off their ticket. Purchase a ticket online at the normal price. When you arrive, let us know that you are serving or that you're a veteran, and we'll issue a refund of $5 for your ticket.




I have a voucher/gift card/Groupon. Can I just show up?


No. We cannot process your vouchers at the park. If you come to the park without a reservation, we cannot guarantee you a timeslot. Vouchers and gift cards that were issued in 2019 are valid through the 2021 season. Redeem your voucher or gift card online at the time of making your reservation. If you are having trouble redeeming the product, please send this information to info@northshoreadventurepark.com: -- Your name -- The voucher codes -- Ages of the people you want to book (3-6, 7-13 and 14 and up) -- We will issue you new codes if we cannot find you in the system. Groupons The park does not honor the discounts on groupons from 2019. However, we will redeem the value you paid. This option expires after the 2021 season. These cannot be redeemed as a walkup. Prior to making your reservation, please send us your Groupon value in a screenshot or attachment to info@northshoreadventurepark.com and we will assist. I have a rain voucher from 2019. Can I still use it? These expire 365 days after they are issued. Please check the expiration date. If it has not expired, send it to info@northshoreadventurepark.com and we will issue a new one.




I have a voucher / gift card /  Groupon from 2019. Can I still use it?


Vouchers and gift cards that were issued in 2019 are valid through the 2021 season. If you are having trouble redeeming the product, please send this information to info@northshoreadventurepark.com: -- Your name -- The voucher codes -- Ages of the people you want to book (3-6, 7-13 and 14 and up) -- We will issue you new codes if we cannot find you in the system. Groupons The park does not honor the discounts on groupons from 2019. However, we will redeem the value you paid. This option expires after the 2021 season. These cannot be redeemed as a walkup. Prior to making your reservation, please send us your Groupon value in a screenshot or attachment to info@northshoreadventurepark.com and we will assist. I have a rain voucher from 2019. Can I still use it? These expire 365 days after they are issued. Please check the expiration date. If it has not expired, send it to info@northshoreadventurepark.com and we will issue a new one.




How to cancel or change a reservation.


There are no refunds on tickets. However, you can change your reservation, or take a credit to your account. To change your reservation - go to your email confirmation. Click Group Waiver Management link. Go to the View Order tab on the top left to change your reservation. This needs to be done at least 1 hour prior to arrival. To cancel your reservation and receive an account credit - email your request to admin@northshoreadventurepark.com or send a text to 218-316-2316 (this number does not accept calls).





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